Free Local shipping for orders over R1,500.00
 Free Local shipping for orders over R1,500.00

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Shipping policy

General Shipping Information

We ship to both local (South African) and international destinations using a secure door‑to‑door courier service.

Once your order is placed and paid, it enters the processing stage. Processing typically takes 1–2 working days. Personalised items require additional time before dispatch.

Shipping charges are calculated automatically at checkout based on:

  • item weight and dimensions
  • destination
  • delivery method selected

Tracking details are provided once your parcel has been dispatched.

Working days are Monday to Friday, excluding weekends and public holidays.

For assistance, contact support@sarugbyshop.co.za or WhatsApp 064 77 00 333.

Free shipping promo – August 2026

For a limited time period, users in South Africa can get free shipping for orders over R1500. The rates apply to orders shipped to South African addresses only and is only valid for economy shipments. Users will be able to select the free shipping option at checkout for cart totals over and above R1500. Expediated shipping options are still available at the usual rates.

Local Delivery Details

Local delivery times vary depending on the courier option selected:

  • express courier: 1–3 working days
  • e‑commerce courier: 2–5 working days

Deliveries to regional or outlying areas may take longer due to third‑party routing.

If you need your order urgently, contact us before placing your order so we can confirm timelines and assist with deadline‑specific arrangements.

Personalised items add up to 5 working days before dispatch.

Local deliveries are facilitated by ACT Logistics:
https://www.act-logistics.co.za/

International Shipping Guidelines

International delivery typically takes 5–7 working days, excluding personalisation time.

Some countries may not appear at checkout due to varying courier cost structures. If your country is not listed, contact support@sarugbyshop.co.za for assistance.

International deliveries are handled by DHL Express:
https://www.dhl.com/en/express.html

International shipping costs exclude:

  • duties
  • taxes
  • quarantine charges
  • storage fees
  • customs clearance costs
  • any additional charges imposed by the destination country

These fees must be paid by the recipient.

Additional Delivery Costs

International recipients are responsible for any additional charges applied by customs or local authorities. These may include duties, taxes, clearance fees, or other import‑related costs.

These charges vary by country and cannot be estimated by us.

Useful resources:

  • DHL duties & taxes information:
    https://www.dhl.com/en/express/customs_support/duties_taxes/duties_taxes_receivers.html
  • Import duty calculator:
    http://www.importcalculator.com/

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