Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or shop on the SA Rugby Shop website (sarugbyshop.co.za). We are committed to safeguarding your privacy and handling your information in a lawful, transparent, and secure manner in accordance with the Protection of Personal Information Act (POPIA).

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information to process your orders, operate our website effectively, and improve your shopping experience.

Information You Provide

This includes information you submit directly when you create an account, place an order, or contact us:

• name
• email address
• phone number
• shipping and billing addresses
• payment information (processed securely by third‑party providers)

Information Collected Automatically

When you browse our website, we automatically collect technical data such as:

• IP address
• browser type and version
• pages viewed
• date and time of visits
• time spent on pages
• general usage statistics

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• recognise your device
• remember your preferences
• improve website performance
• analyse traffic and usage patterns

You may disable cookies in your browser settings, but some features may not function correctly.

POPIA COMPLIANCE

We process personal information in accordance with the Protection of Personal Information Act (POPIA). This means:

Lawful Processing

We collect and process personal information only for lawful, legitimate, and explicitly defined purposes, such as fulfilling orders, providing customer support, and improving website functionality.

Minimal Collection

We collect only the information necessary to provide our services. We do not request or store unnecessary personal data.

Consent and Choice

Where consent is required, we will request it clearly and transparently.
You may withdraw your consent at any time by contacting us.

Purpose Limitation

We use your personal information only for the purposes for which it was collected, unless:

• you provide additional consent, or
• we are required by law to use it for another purpose.

Information Quality

We take reasonable steps to ensure that the personal information we hold is accurate, complete, and up to date. You may request corrections at any time.

Security Safeguards

We use appropriate technical and organisational measures to protect your personal information from loss, unauthorised access, misuse, or disclosure.

Your POPIA Rights

Under POPIA, you have the right to:

• request access to the personal information we hold about you
• request corrections or updates
• request deletion where legally permissible
• object to certain types of processing
• withdraw consent for optional processing (such as marketing)
• lodge a complaint with the Information Regulator

We will assist you with any of these requests.

Marketing Consent

We will only send you marketing communications if you have given us clear, voluntary consent. This includes newsletters, product updates, promotions, and special offers.

You provide consent when you:

• opt in during checkout
• subscribe to our newsletter
• create an account and choose to receive marketing
• manually request to be added to our mailing list

You may withdraw your consent at any time. When you unsubscribe, we will stop sending marketing communications, although you may still receive transactional messages related to orders, account activity, or customer service.

We do not share your personal information with third‑party marketers unless you have explicitly opted in.

How We Use Your Information

We use your information to:

• process and fulfil orders
• communicate with you about orders, account activity, and customer service
• personalise your shopping experience
• send marketing communications if you have opted in
• improve website functionality and performance
• detect and prevent fraud
• comply with legal obligations

We do not sell your personal information.

When We Share Your Information

We may share your information with trusted third parties when necessary to operate our business and provide services to you, including:

• courier partners who deliver your orders
• payment processors who securely handle transactions
• service providers who assist with website hosting, analytics, and operations
• marketing partners, only if you have opted in to receive promotional content
• legal authorities when required by law
• parties involved in a business sale, merger, or restructuring

All third‑party partners are required to handle your information securely and lawfully.

How We Store Your Information

Your personal information is stored on secure servers managed by us or by trusted third‑party service providers.
We use industry‑standard security measures to protect your information, including encryption, access controls, and secure data environments.

Access to personal information is restricted to authorised personnel who require it to perform their duties.

Data Retention

We retain personal information only for as long as necessary to:

• fulfil your orders
• provide customer support
• comply with legal and tax obligations
• maintain accurate business and transaction records

When personal information is no longer required, we securely delete or anonymise it.

You may request deletion of your personal information at any time, subject to legal and operational requirements.

Your Rights and Choices

You may:

• update or correct your personal information
• request access to the information we hold about you
• request deletion of your personal information, where legally permitted
• unsubscribe from marketing communications at any time

To exercise these rights, contact us using the details below.

Third‑Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 16. If we become aware that such information has been collected, we will delete it as soon as reasonably possible.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

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